Frequently Asked Questions
Everything you need to know about shopping with OMNES.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 business days of receipt.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits are designed to be true to size.
Are your materials sustainably sourced?
Yes, OMNES is committed to ethical fashion. We use recycled fabrics, organic cotton, and eco-friendly dyes to minimize our environmental impact.
Can I change or cancel my order?
Once an order is placed, it is sent to our warehouse for immediate processing. Please contact our support team within 1 hour if you need to make changes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.